Shipping policy
Shipping Policy
Order processing
GemityBlue is based in Queensland, Australia.
Orders are usually processed within 1–3 business days after payment is received, excluding weekends and public holidays.
During busy periods, launches, holidays, or custom-order periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.
Custom-made, resized, altered, or special-order jewellery may require additional processing time.
Shipping within Australia
Australian orders are shipped using Australia Post or another suitable carrier.
Available shipping options and rates will be shown at checkout.
Estimated delivery times are provided as a guide only and may vary depending on your location, postal network conditions, public holidays, weather, or carrier delays.
International shipping
GemityBlue ships selected items internationally.
Available countries, shipping options, and rates will be shown at checkout. If your country is not available at checkout, please contact us and we can check whether shipping is possible.
International delivery times are estimates only and may vary due to customs processing, postal delays, local delivery networks, public holidays, or events outside our control.
Customs, duties, and import taxes
International customers are responsible for any customs duties, import taxes, VAT/GST, clearance fees, postal handling fees, or local charges applied by the destination country.
These charges are not included in our product prices or shipping prices unless expressly stated at checkout.
GemityBlue is not responsible for delays caused by customs processing or unpaid import charges.
If a parcel is refused, returned, or abandoned because customs duties, taxes, or import fees were not paid, any refund will be assessed after the parcel is returned to us and may exclude original shipping costs, return shipping costs, and any fees charged to GemityBlue.
Shipping address
Please ensure your shipping address is complete and correct before placing your order.
GemityBlue is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete address details supplied by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow time for tracking information to update after your parcel has been scanned by the carrier.
Lost, delayed, or damaged parcels
If your parcel appears delayed, lost, or damaged in transit, please contact us at:
We will assist with carrier enquiries where possible.
Please note that delivery delays caused by postal networks, customs, public holidays, incorrect addresses, or events outside our control are not considered faults with the jewellery or order.
Nothing in this policy limits your rights under Australian Consumer Law.
Packaging
GemityBlue jewellery is carefully packaged for safe delivery.
Where possible, we use secure jewellery packaging suitable for small, delicate items. Packaging may vary depending on the item type, destination, and shipping method.
Returns
Shipping costs for change-of-mind returns are the customer’s responsibility unless otherwise agreed or required by law.
Please see our Returns Policy for full return conditions, including hygiene restrictions for earrings and other jewellery items.
Contact
For shipping questions, please contact:
GemityBlue
Email: gemityblue@gmail.com
Postal address: P.O Box 253, Bli Bli, Queensland 4560, Australia